Terms of Service

Last Updated: November 12, 2026

1. Introduction and Agreement to These Terms

Welcome to xoriielle!

These Terms of Service govern your access to and use of our website, online store, products, and related services (collectively referred to as the "Services").

Our online store is operated by Hengyang Shibazhao Technology Co., Ltd. under the brand name xoriielle and is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and Services.

Throughout these Terms, the words "we," "us," and "our" refer to xoriielle and the company operating this online store. The words "you" and "your" refer to any individual accessing or using our website and Services.

By visiting our website, browsing our products, creating an account, or making a purchase, you acknowledge that you have read and understood these Terms and agree to comply with them, subject to applicable legal requirements.

These Terms should be read together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and Terms of Purchase.

If you do not agree with these Terms, please discontinue using our website and Services.

2. Eligibility and User Requirements

By using our Services, you represent that you are legally permitted to enter into the relevant agreements under the laws applicable to you.

If you are below the age of majority in your place of residence, you may use our Services only with the involvement and permission of a parent or legal guardian where required by applicable law.

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not use our Services in any way that violates applicable laws, infringes the rights of others, or interferes with the proper operation of our website.

3. Website Access and General Conditions

We aim to maintain a convenient and accessible online shopping environment.

However, website access and certain features may occasionally be interrupted, restricted, modified, or temporarily unavailable because of maintenance, technical issues, security requirements, or circumstances beyond our reasonable control.

You agree not to reproduce, duplicate, copy, sell, resell, or commercially exploit any portion of our Services or access to our Services without our prior written permission, except where expressly permitted by applicable law.

We reserve the right to take reasonable measures to protect the security, functionality, and integrity of our website.

Nothing in this section is intended to restrict rights that cannot legally be limited.

4. Website Information and Accuracy

We make reasonable efforts to ensure that the information displayed on our website is clear, relevant, and accurate.

However, website content may occasionally contain typographical errors, outdated information, inaccuracies, or omissions.

Such information may relate to:

  • Product descriptions.

  • Product specifications.

  • Photographs and illustrations.

  • Pricing information.

  • Promotional offers.

  • Product availability.

  • Shipping information.

  • Other website content.

We reserve the right to correct errors, update information, or revise website content when necessary.

If a correction materially affects an existing order or contractual obligation, we will address the matter in accordance with applicable law.

Information displayed on our website is provided for general shopping and informational purposes and should not be interpreted as a guarantee of any particular result unless expressly stated.

5. Products and Availability

We aim to present product information and available options as accurately as reasonably possible.

Product photographs, descriptions, and illustrations are intended to help customers understand the items offered through our store.

Please note that:

  • Product colors may appear differently depending on screen settings and display characteristics.

  • Photographs may not reproduce every product detail exactly.

  • Product specifications and features may vary depending on the individual listing.

  • Product availability may change without advance notice.

  • Certain product options may become unavailable.

We do not guarantee that every product displayed on our website will remain available at all times.

We reserve the right to update product listings, modify product information, or discontinue products when necessary.

If a purchased product becomes unavailable and we cannot fulfill the order, we will contact the affected customer and arrange an appropriate resolution in accordance with our Terms of Purchase and applicable legal requirements.

6. Prices and Promotional Information

Product prices and applicable promotional offers are displayed on our website.

Unless otherwise indicated, prices shown are expressed in United States Dollars (USD).

Prices may be adjusted periodically because of business changes, promotional activities, or other operational considerations.

Price updates generally apply to future purchases and do not automatically change the agreed price of an existing accepted order.

The final amount payable may include:

  • Product prices.

  • Applicable discounts.

  • Shipping charges.

  • Taxes or other applicable charges, where required.

Any applicable shipping fees will be displayed during checkout.

We make reasonable efforts to maintain accurate pricing information. If a material pricing error is identified, we reserve the right to review the affected transaction and contact the customer before proceeding, subject to applicable law.

Promotional offers may have specific eligibility requirements, conditions, or expiration dates.

Customers should review the relevant promotional details before completing a purchase.

7. Orders and Purchase Transactions

Orders submitted through our website are subject to the applicable payment authorization, order review, and fulfillment procedures.

Submitting an order indicates your intention to purchase the selected products under the conditions presented during checkout.

An order confirmation email indicates that we have received your order information. Additional verification or processing may still be required before the order proceeds to fulfillment.

We may review transactions for legitimate reasons, including:

  • Payment authorization.

  • Product availability.

  • Inaccurate order information.

  • Transaction security.

  • Suspected fraudulent activity.

  • Other reasonable operational requirements.

If an order cannot be accepted or fulfilled, we will notify the customer using the contact information associated with the transaction.

For detailed information about order acceptance, payments, cancellations, and purchase responsibilities, please refer to our Terms of Purchase.

8. Payments and Billing Information

Customers must select an available payment method displayed during checkout.

By completing a transaction, you represent that:

  • The payment information you provide is accurate.

  • You are authorized to use the selected payment method.

  • You authorize the relevant payment provider to process the transaction.

  • You agree to pay the final amount displayed during checkout.

Payment transactions may be subject to verification and authorization procedures established by the relevant payment provider.

If a payment is declined, incomplete, or cannot be verified, the order may be delayed or may not proceed through our standard fulfillment procedures.

You agree to provide accurate and complete billing and contact information when making a purchase.

For security reasons, do not send passwords or complete payment card information through unsecured communication channels.

9. Shipping and Delivery Information

We provide shipping options for eligible purchases according to the delivery destinations supported by our online store.

Our current standard shipping arrangements are:

Free Shipping

  • Available for orders totaling $39.00 or more.

  • Shipping Fee: Free.

  • Applicable Products: All products.

  • Estimated Delivery Time: 10–15 business days.

Standard Shipping

  • Available for orders totaling $0.00–$38.99.

  • Shipping Fee: $4.99.

  • Applicable Products: All products.

  • Estimated Delivery Time: 10–15 business days.

The applicable shipping option and fee will be displayed during checkout.

Delivery timeframes are estimates rather than guaranteed arrival dates. Actual schedules may vary depending on carrier operations, transportation conditions, public holidays, customs procedures where applicable, and other unexpected circumstances.

Any applicable order preparation time is separate from the shipping transit period.

For further details, please review our Shipping Policy.

10. Customer Accounts and Security

Certain features of our website may allow customers to create or access an account.

If you choose to register an account, you agree to provide accurate, complete, and current information.

You are responsible for:

  • Maintaining the confidentiality of your login credentials.

  • Keeping your account information accurate.

  • Taking reasonable steps to protect your account.

  • Notifying us if you become aware of unauthorized account access.

  • Using your account in accordance with these Terms.

You must not impersonate another person or provide misleading information when creating or using an account.

Where reasonably necessary and permitted by law, we may restrict or suspend account access to address suspected unauthorized activity, security risks, or violations of these Terms.

11. Personal Information and Privacy

We respect the importance of protecting personal information.

Information collected through our website may be used for purposes such as:

  • Processing purchases and payments.

  • Managing customer accounts.

  • Arranging order fulfillment.

  • Coordinating shipping and delivery.

  • Responding to customer inquiries.

  • Handling returns and refunds.

  • Maintaining website security.

  • Improving our Services.

  • Complying with applicable legal obligations.

Our online store is powered by Shopify, which provides the e-commerce platform and related services necessary to operate our website.

Personal information may be processed by Shopify and other relevant service providers in accordance with applicable requirements.

For detailed information about how personal information is collected, used, stored, and disclosed, please review our Privacy Policy.

12. Intellectual Property Rights

Unless otherwise indicated, the content and materials displayed on our website are owned by or used with authorization by xoriielle or the relevant rights holders.

These materials may include:

  • Brand names and logos.

  • Website text and written content.

  • Product descriptions.

  • Photographs and images.

  • Graphics and visual elements.

  • Website layouts and designs.

  • Other original materials.

Such content may be protected by applicable intellectual property laws.

You may access and use our website content for personal, non-commercial shopping purposes.

Unless permitted by applicable law or expressly authorized by us, you must not:

  • Copy or reproduce substantial portions of our website content.

  • Distribute or commercially exploit our materials.

  • Modify or create derivative works from protected content.

  • Use our brand name or visual identity without authorization.

  • Remove copyright notices or ownership information.

  • Reproduce our materials in an unauthorized or misleading manner.

All rights not expressly granted remain reserved by the relevant rights holders.

13. Customer Feedback and Submissions

We appreciate comments, suggestions, reviews, and other feedback from our customers.

If you submit feedback, reviews, suggestions, or other content through our Services, you represent that:

  • The information you provide is accurate to the best of your knowledge.

  • You have the necessary rights to submit the content.

  • Your submission does not infringe another person's rights.

  • Your content does not contain unlawful, misleading, abusive, or harmful material.

Where permitted by applicable law, you grant us a non-exclusive, royalty-free right to use, reproduce, display, and distribute submitted feedback for legitimate business purposes, including improving our Services and presenting customer feedback.

This permission does not transfer ownership of your content to us.

We reserve the right to review, moderate, or remove submitted content where reasonably necessary and legally permitted.

We are not obligated to publish every submission.

14. Third-Party Services and External Links

Our website may contain links to third-party websites, applications, payment services, or other external platforms.

These services may be operated independently from xoriielle.

We provide such links for convenience or to support certain website functions.

However, we do not control independent third-party websites and are not responsible for their content, policies, availability, or operating practices.

If you access an external service, your interaction with that service may be governed by its own terms and privacy policy.

We encourage you to review the relevant information before using third-party websites or services.

The presence of an external link does not necessarily constitute an endorsement of the third party or its services.

15. Third-Party Tools and Website Features

Certain features available through our online store may rely on third-party tools or service providers.

These tools may support functions such as:

  • Payment processing.

  • Website functionality.

  • Analytics.

  • Customer support.

  • Shipping arrangements.

  • Other e-commerce operations.

Where these tools are made available through our website, their use may be subject to the relevant third-party terms and conditions.

We do not guarantee the uninterrupted availability of independent third-party services.

To the extent permitted by applicable law, we are not responsible for disruptions caused solely by third-party services beyond our reasonable control.

16. Prohibited Activities

You agree not to use our website or Services for activities that may compromise their security, integrity, or proper operation.

Prohibited activities include, but are not limited to:

  • Violating applicable laws or regulations.

  • Engaging in fraudulent transactions.

  • Providing false or misleading information.

  • Attempting to access restricted systems without authorization.

  • Uploading malicious software or harmful code.

  • Interfering with website functionality.

  • Attempting to compromise other users' accounts.

  • Collecting personal information without authorization.

  • Using our content for unauthorized commercial purposes.

  • Harassing, threatening, or harming other individuals.

  • Circumventing applicable security measures.

  • Conducting activities that infringe intellectual property rights.

If we reasonably believe that these Terms have been violated, we may take appropriate action, including restricting access to relevant website features or accounts, where permitted by law.

17. Disclaimer of Warranties

We make reasonable efforts to maintain our website and provide useful Services.

However, to the extent permitted by applicable law, our website and Services are provided on an "as available" basis.

We do not guarantee that:

  • Our website will always be available without interruption.

  • Every website function will operate without technical errors.

  • All website information will always be completely accurate or current.

  • Website access will be free from every possible technical or security issue.

  • Every product will remain available at all times.

We may periodically update, modify, maintain, or temporarily restrict certain website functions.

Nothing in this section excludes any mandatory statutory guarantees, product warranties, or consumer protections that cannot legally be excluded or limited.

18. Limitation of Liability

To the maximum extent permitted by applicable law, xoriielle and Hengyang Shibazhao Technology Co., Ltd. shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use our website or Services.

This may include losses resulting from:

  • Temporary website interruptions.

  • Technical access difficulties.

  • Unauthorized third-party activities.

  • External service disruptions.

  • Website information that has been corrected in accordance with applicable requirements.

  • Other circumstances beyond our reasonable control.

Any liability relating to a particular purchase or transaction will be assessed in accordance with the applicable contractual terms and legal requirements.

Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited, including mandatory consumer rights and protections.

19. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable expenses arising directly from your unlawful use of our Services or your material violation of these Terms.

This provision does not require you to indemnify us for matters caused by our own unlawful conduct, negligence, or other circumstances for which responsibility cannot legally be excluded.

Any relevant claim will be handled in accordance with applicable legal procedures.

20. Suspension and Termination of Access

We may restrict, suspend, or terminate access to certain parts of our Services where reasonably necessary and legally permitted.

Possible reasons may include:

  • Suspected fraudulent activity.

  • Unauthorized account access.

  • Security concerns.

  • Material violations of these Terms.

  • Unlawful website use.

  • Technical or operational requirements.

Where appropriate and legally required, we may provide notice or an opportunity to address the relevant issue before taking action.

Restricting or terminating access to our website does not remove rights or obligations that have already arisen under applicable law or existing purchase agreements.

Any unresolved purchase, payment, return, or refund matter will be handled according to the relevant policies and legal requirements.

21. Changes to These Terms

We may revise these Terms of Service periodically to reflect changes in our website, products, business operations, technology, or applicable legal requirements.

Any updated version will be published on this page together with a revised Last Updated date.

Where required by applicable law, we will provide appropriate notice of material changes.

Your continued use of our Services after updated Terms become effective may constitute acceptance of those changes where legally permitted.

We encourage customers to review this page periodically to remain informed about the conditions governing their use of our website.

Changes will be handled in accordance with applicable laws and existing contractual obligations.

22. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable under applicable law, that provision will be applied to the maximum extent legally permitted or treated as severable from the remaining provisions.

The remaining provisions will continue to apply to the extent that they remain valid and enforceable.

23. Entire Agreement

These Terms of Service, together with the policies and notices referenced herein, constitute the relevant agreement concerning your access to and use of our website and Services, subject to any separate purchase agreements and mandatory legal requirements.

If a provision of these Terms conflicts with a specific provision of our Terms of Purchase concerning an individual transaction, the relevant transaction-specific purchasing provision will govern that matter to the extent of the conflict.

Nothing in this section limits rights or protections that cannot legally be waived or restricted.

24. Applicable Legal Requirements

These Terms will be interpreted and applied in accordance with applicable laws and regulations.

Nothing in these Terms is intended to deprive customers of mandatory consumer protections or legal remedies available under the laws applicable to their transactions or place of residence.

Where any provision conflicts with a mandatory legal requirement, that legal requirement will prevail to the extent of the conflict.

25. Contact Information

If you have questions about these Terms of Service, our website, or the use of our Services, please contact us through the official channels below.

Brand Name: xoriielle

Legal Company Name: Hengyang Shibazhao Technology Co., Ltd.

Customer Service Email: service@xoriielle.com

Business Phone: +86 734-8856271

Business Address:

Room 002358, 3rd Floor, Kechuang Zhigu, High-tech Zone, Hengyang City, Hunan Province, China.

For purchase-related inquiries, please include your order number and the email address used during checkout.

Thank you for visiting xoriielle. We appreciate your trust and look forward to providing a convenient, transparent, and positive online shopping experience.