Shipping Policy

Last Updated: November 12, 2026

1. Introduction

At xoriielle, we aim to make the delivery process as clear and convenient as possible.

This Shipping Policy explains our available shipping methods, delivery estimates, shipping charges, order information requirements, tracking procedures, and how we handle delivery-related concerns.

Our online store is operated by Hengyang Shibazhao Technology Co., Ltd. under the brand name xoriielle.

By placing an order through our website, you acknowledge that you have reviewed the shipping arrangements described in this policy.

Please note that all delivery timeframes are estimates and may vary depending on the destination, carrier operations, and other circumstances beyond our reasonable control.

2. Available Shipping Methods

We currently provide two shipping options for eligible orders:

• Free Shipping.

• Standard Shipping.

Both shipping methods are available for all products, subject to the shipping destinations supported by our online store.

The applicable shipping option and fee are determined by the total order amount.

2.1 Free Shipping

Customers placing orders totaling $39.00 or more qualify for Free Shipping under our current shipping arrangements.

The details are as follows:

• Shipping Method: Free Shipping.

• Shipping Fee: $0.00.

• Minimum Order Amount: $39.00.

• Applicable Products: All products.

• Estimated Delivery Time: 10–15 business days.

No standard shipping charge is applied to qualifying orders.

2.2 Standard Shipping

For orders totaling less than $39.00, Standard Shipping is available at the following rate:

• Shipping Method: Standard Shipping.

• Shipping Fee: $4.99.

• Applicable Order Amount: $0.00–$38.99.

• Applicable Products: All products.

• Estimated Delivery Time: 10–15 business days.

The Standard Shipping fee will be added to your order during checkout.

3. Shipping Rates and Order Thresholds

Our current shipping charges are structured as follows:

Shipping Method	Order Amount	Shipping Fee	Estimated Delivery
Free Shipping	$39.00 and above	Free	10–15 business days
Standard Shipping	$0.00–$38.99	$4.99	10–15 business days

All products are eligible for the available shipping methods.

The applicable shipping fee will be calculated and displayed during checkout based on the order amount and available shipping options.

Please review your shopping cart and final order summary before completing payment.

If you make changes to your cart, the applicable shipping method and charge may be updated accordingly.

4. Order Processing

After an order has been submitted successfully, it may go through the necessary order review and preparation procedures before shipment.

These procedures may include:

• Reviewing the submitted order information.

• Confirming product availability.

• Verifying payment information.

• Preparing the purchased products.

• Arranging shipment through the applicable delivery service.

Processing requirements may vary depending on the individual order and operational circumstances.

Please ensure that your contact and delivery information is complete and accurate to help avoid unnecessary delays.

5. Estimated Delivery Time

Both Free Shipping and Standard Shipping currently have an estimated delivery timeframe of 10–15 business days.

This timeframe is an estimate rather than a guaranteed delivery date.

Actual delivery schedules may vary depending on factors such as:

• The delivery destination.

• Shipping carrier schedules.

• Transportation and logistics conditions.

• Weekends and public holidays.

• Customs inspections or clearance procedures, where applicable.

• Severe weather conditions.

• Unexpected operational or transportation disruptions.

Business days generally exclude weekends and applicable public holidays.

Although we make reasonable efforts to support timely delivery, we cannot guarantee an exact arrival date.

6. Shipping Destinations

Shipping availability depends on the destinations supported by our online store.

Customers can check whether delivery is available to their location by entering their shipping information during checkout.

If a particular destination is not supported or a shipping option is unavailable, the relevant information may be displayed during the checkout process.

We recommend confirming that your destination and contact details are accepted by the checkout system before submitting your order.

7. Shipping Address Requirements

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully review the following details:

• Recipient's full name.

• Street address.

• Apartment, building, or unit number, where applicable.

• City and state or province.

• Postal or ZIP code.

• Country or region.

• Contact telephone number, where required.

Incorrect, incomplete, or missing address information may result in delivery difficulties or additional transportation delays.

If you notice an error after submitting your order, please contact our customer support team as soon as possible.

We will review whether the information can still be corrected according to the current order status.

Please note that address modifications cannot be guaranteed once an order has entered processing or has been transferred to the shipping carrier.

8. Shipment Tracking

When tracking information becomes available after an order has been dispatched, relevant shipment details may be provided through our available order notification system or by email.

Customers can use the tracking information to follow the progress of their shipments.

Please allow some time for the carrier to register the shipment and update the tracking records.

If tracking information is temporarily unavailable or has not changed for a period of time, this does not necessarily mean that the package has stopped moving.

If you experience difficulties accessing your tracking details, please contact us with your order number and registered email address.

9. Delayed Shipments

Although we work to support reliable delivery, certain circumstances may affect the estimated transportation schedule.

Possible reasons for delays include:

• Carrier service interruptions.

• Severe weather.

• Public holidays.

• Transportation congestion.

• Customs processing, where applicable.

• Incorrect or incomplete delivery information.

• Other unexpected logistical circumstances.

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

To help us review the situation, please provide:

• Your order number.

• Your tracking number, if available.

• The email address used during checkout.

• A brief description of the delivery concern.

We will review the available information and assist you with the appropriate next steps.

10. Missing or Incorrect Deliveries

If your tracking information shows that a package has been delivered but you have not received it, we recommend taking the following steps:

1. Check your mailbox and usual delivery location.

2. Look around your property or designated package area.

3. Ask household members or authorized recipients whether they accepted the package.

4. Check with building reception or property management, where applicable.

5. Review the latest delivery information provided by the carrier.

If you still cannot locate your package, please contact our customer service team.

Similarly, if you receive an incorrect or incomplete order, please notify us and provide your order number together with relevant photographs or other supporting information.

We will review the circumstances and help determine an appropriate resolution.

11. Changes to Shipping Information

We understand that customers may occasionally need to correct delivery information after placing an order.

If you need to update your shipping address or contact details, please email us as soon as possible.

Our ability to make changes depends on whether the order has already entered processing or shipment.

Once a package has been handed over to the carrier, we may no longer be able to modify the original delivery information.

For this reason, we strongly recommend checking all shipping details carefully before completing checkout.

12. Customs Duties and Additional Charges

Depending on the destination and applicable local regulations, certain international shipments may be subject to customs duties, import taxes, or other government-imposed charges.

Where such charges apply, their assessment and collection may be determined by the relevant authorities or service providers.

Customers should review any applicable information presented during checkout and consider the import requirements of their destination.

Any customs-related obligations will be handled in accordance with applicable laws and regulations.

13. Shipping Issues and Customer Support

If you experience any difficulties related to shipment arrangements, delivery progress, tracking information, or an unsuccessful delivery, please contact our customer service team.

To help us assist you efficiently, please include:

• Your full name.

• Your order number.

• Your checkout email address.

• Your tracking number, if available.

• A description of the issue.

Our team will review your inquiry and provide relevant assistance based on the available shipment information.

14. Relationship with Our Return & Refund Policy

Shipping arrangements and after-sales procedures are governed by their respective store policies.

If you need to return an item after delivery, please review our Return & Refund Policy before sending any product back.

Our standard return arrangements include:

• Eligible purchases may be returned within 30 calendar days after delivery.

• Customers are responsible for applicable return shipping costs for eligible personal preference returns.

• xoriielle covers applicable return shipping costs for qualifying damaged or defective product returns.

• xoriielle also covers applicable return shipping costs when an incorrect product is supplied due to an error on our part.

• All returns require prior authorization from our customer support team.

Approved refunds are generally processed within 5–10 business days after the returned product has been received and inspected.

Refunds are generally issued through the original payment method used for the purchase.

For complete information, please refer to our Return & Refund Policy.

15. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in shipping arrangements, carrier services, business operations, or applicable legal requirements.

Any revised version will be published on this page together with an updated Last Updated date.

We encourage customers to review this page before making a purchase to remain informed about the current shipping arrangements.

Any changes will be handled in accordance with applicable laws and existing contractual obligations.

16. Contact Information

If you have questions about shipping methods, delivery estimates, tracking information, or other shipping-related matters, please contact us through the official channels below.

Brand Name: xoriielle

Legal Company Name: Hengyang Shibazhao Technology Co., Ltd.

Customer Service Email: service@xoriielle.com

Business Phone: +86 734-8856271

Business Address:

Room 002358, 3rd Floor, Kechuang Zhigu, High-tech Zone, Hengyang City, Hunan Province, China.

For existing order inquiries, please include your order number and the email address used during checkout.

Thank you for choosing xoriielle. We appreciate your trust and will continue working to provide a convenient and transparent delivery experience.