Terms of Purchase

Last Updated: November 12, 2026

1. Introduction

Welcome to xoriielle.

These Terms of Purchase describe the conditions and procedures applicable to purchases made through our online store. They cover product information, order submission, payment, pricing, shipping, delivery, cancellations, returns, and refunds.

Our online store is operated by Hengyang Shibazhao Technology Co., Ltd. under the brand name xoriielle.

Throughout these Terms, "we," "us," and "our" refer to xoriielle and the company operating this online store. "You" and "your" refer to customers who browse our products or make purchases through our website.

By submitting an order, you acknowledge that you have reviewed these Terms and agree to the applicable purchasing conditions, subject to mandatory consumer rights under applicable law.

These Terms should be read together with our Terms of Service, Shipping Policy, Return & Refund Policy, and Privacy Policy.

2. Product Information and Availability

We aim to provide clear and accurate information about the products available through our online store.

Product listings may include:

• Product names and descriptions.

• Photographs and illustrations.

• Product specifications and features.

• Available options and variations.

• Prices and promotional information.

• Other relevant purchasing details.

We make reasonable efforts to ensure that product information remains accurate and up to date.

However, minor differences in appearance may occur because of screen settings, lighting conditions, photography, or other display characteristics.

Product availability may change depending on inventory and operational circumstances.

We do not guarantee that every product displayed on our website will remain available at all times.

If an item becomes unavailable after an order has been submitted and we cannot fulfill the purchase, we will contact the affected customer and arrange an appropriate resolution, including a refund where applicable.

3. Placing an Order

Customers can purchase products through the checkout system available on our website.

To complete a purchase, you will generally need to:

1. Browse the available products.

2. Select the item you wish to purchase.

3. Review the product description and available options.

4. Choose the desired quantity.

5. Add the selected product to your shopping cart.

6. Review the items in your cart.

7. Enter accurate contact and delivery information.

8. Select an available shipping method.

9. Choose a supported payment option.

10. Review the final order summary and submit your payment.

Before completing your purchase, please carefully check the product selection, quantities, shipping information, and total amount payable.

You are responsible for ensuring that the information provided during checkout is accurate and complete.

4. Order Submission and Confirmation

After submitting an order, you may receive an order confirmation email at the address provided during checkout.

This confirmation indicates that we have received your order information.

An order confirmation does not necessarily mean that every verification or fulfillment procedure has been completed.

Orders may be subject to additional review, including:

• Payment authorization.

• Product availability checks.

• Transaction verification.

• Order information review.

• Security and fraud prevention checks.

Your purchase will proceed according to the applicable checkout conditions and our order acceptance procedures.

If we cannot accept or fulfill an order, we will notify you using the contact information associated with the transaction.

If payment has already been collected for an order that cannot be fulfilled, an applicable refund will be arranged through the original payment method, subject to relevant payment procedures and legal requirements.

5. Customer Information and Order Accuracy

When placing an order, you agree to provide complete, accurate, and current information.

This may include:

• Your full name.

• Your email address.

• Your telephone number, where required.

• Your billing information.

• Your shipping address.

• Other information necessary to complete the purchase.

Accurate information helps us process transactions, arrange delivery, and communicate important order updates.

If you notice an error after submitting your order, please contact our customer support team as soon as possible.

We will review whether the requested correction can be accommodated according to the current order status.

Please note that changes may no longer be possible after an order has entered processing or has been handed over to the shipping carrier.

6. Product Prices and Currency

Product prices are displayed on the relevant product pages and during checkout.

Unless otherwise indicated, prices shown on our website are expressed in United States Dollars (USD).

Prices may be adjusted periodically because of business changes, promotional activities, or other operational considerations.

Price updates generally apply to future purchases and do not automatically change the agreed price of an existing accepted order.

The final amount payable may include:

• Product prices.

• Applicable promotional discounts.

• Shipping charges.

• Taxes or other applicable charges, where required.

The final order summary displayed during checkout should be reviewed before submitting payment.

We make reasonable efforts to maintain accurate pricing information. If an obvious pricing or calculation error is identified, we will review the affected transaction and contact the customer where necessary.

Any action taken concerning an affected order will be handled in accordance with applicable law and existing contractual obligations.

7. Promotional Offers and Discounts

xoriielle may occasionally provide promotional prices, discounts, or other special offers.

Promotional offers may be subject to specific conditions, including:

• Minimum purchase amounts.

• Eligible products.

• Promotional periods.

• Customer eligibility requirements.

• Usage limitations.

• Other conditions displayed with the offer.

Unless expressly stated otherwise, promotional offers should not be assumed to be combinable with other discounts.

Customers should review the applicable promotional conditions before completing a purchase.

We reserve the right to update future promotional arrangements and correct promotional errors, subject to applicable law and rights already established through accepted transactions.

8. Payment Methods and Authorization

Customers must select an available payment method displayed during checkout.

By submitting payment, you confirm that:

• The payment information provided is accurate.

• You are authorized to use the selected payment method.

• You authorize the relevant payment provider to process the transaction.

• You agree to pay the final amount displayed during checkout.

Payment processing may involve Shopify and applicable third-party payment service providers.

Transactions may be subject to authorization, verification, and security procedures established by the relevant payment provider.

If a payment is declined, incomplete, or cannot be verified, the order may be delayed or may not proceed to fulfillment.

If you experience a payment problem, please contact our customer support team for assistance.

For your security, do not send passwords or complete payment card information through email.

9. Order Changes and Cancellations

We understand that customers may occasionally need to correct order details or cancel a purchase.

If you wish to modify or cancel an order, please contact our customer support team as soon as possible.

Our ability to accommodate your request depends on the current order status.

9.1 Before Order Processing

If an order has not entered processing or dispatch, we will review whether the requested modification or cancellation can be accommodated.

Where cancellation is accepted after payment has been collected, the applicable refund will generally be issued through the original payment method.

9.2 After Processing or Dispatch

Once an order has entered processing or has been handed over to the shipping carrier, modifications or cancellations may no longer be available through our standard procedures.

If the package has already been dispatched, you may submit a return request in accordance with our Return & Refund Policy.

9.3 Statutory Cancellation Rights

Nothing in this section removes or limits any mandatory cancellation or withdrawal rights available under applicable consumer protection laws.

10. Shipping Methods and Charges

xoriielle currently provides two shipping options for eligible purchases.

The applicable shipping method and fee are determined according to the total order amount and the shipping options available during checkout.

10.1 Free Shipping

Orders totaling $39.00 or more qualify for Free Shipping under our current shipping arrangements.

The conditions are:

• Shipping Fee: Free.

• Minimum Order Amount: $39.00.

• Applicable Products: All products.

• Estimated Delivery Time: 10–15 business days.

10.2 Standard Shipping

For orders totaling $0.00–$38.99, Standard Shipping is available at the following rate:

• Shipping Fee: $4.99.

• Applicable Order Amount: $0.00–$38.99.

• Applicable Products: All products.

• Estimated Delivery Time: 10–15 business days.

10.3 Shipping Fee Summary

Shipping Method	Order Amount	Shipping Fee	Estimated Delivery
Free Shipping	$39.00 and above	Free	10–15 business days
Standard Shipping	$0.00–$38.99	$4.99	10–15 business days

The applicable shipping method and charge will be displayed during checkout.

Please review the final shipping amount before submitting your order.

11. Order Processing and Fulfillment

After an order has been successfully submitted and the applicable payment has been confirmed, it may enter our order preparation procedures.

These procedures may include:

• Reviewing order information.

• Confirming product availability.

• Verifying payment details.

• Preparing the purchased products.

• Arranging shipment through the applicable delivery service.

Order preparation and shipping transit are separate stages.

The stated delivery period of 10–15 business days refers to the estimated shipping timeframe for our available shipping options.

Any applicable order preparation time is separate from the shipping transit period.

Processing schedules may vary depending on product availability, order details, and operational circumstances.

12. Delivery Estimates and Shipping Responsibilities

Both Free Shipping and Standard Shipping currently have an estimated delivery timeframe of 10–15 business days.

This is an estimated delivery period rather than a guaranteed arrival date.

Actual delivery schedules may be affected by:

• Delivery destination.

• Shipping carrier operations.

• Transportation conditions.

• Weekends and public holidays.

• Customs procedures, where applicable.

• Severe weather.

• Unexpected logistical interruptions.

• Other circumstances beyond our reasonable control.

We make reasonable efforts to arrange shipments according to the selected shipping method.

If a shipment is delayed beyond the estimated delivery period, customers may contact our support team for assistance.

We will review the available shipping information and help determine the appropriate next steps.

13. Delivery Address and Customer Responsibilities

Customers are responsible for providing accurate and complete delivery information during checkout.

Please carefully verify your recipient name, street address, building or unit number, city, state or province, postal code, country, and other required contact details.

Incorrect or incomplete delivery information may cause transportation delays or unsuccessful delivery attempts.

If you discover an error after placing an order, please contact us immediately.

We will review whether the address can still be corrected based on the current processing or shipping status.

Address changes cannot be guaranteed once an order has been dispatched.

14. Shipment Tracking and Delivery Inquiries

When tracking information becomes available after dispatch, relevant shipment details may be provided through our available order notification system or by email.

Customers can use the tracking information to follow their packages during transportation.

Please allow sufficient time for the shipping carrier to register and update the tracking details.

If tracking information is temporarily unavailable or has not been updated, this does not necessarily mean that the shipment has stopped moving.

If your package is delayed, cannot be located, or appears to have been delivered incorrectly, please contact our customer support team.

For existing shipment inquiries, please provide your order number and tracking number, where available.

15. Return Eligibility and Time Limit

Eligible purchases may be returned within 30 calendar days after delivery, subject to our Return & Refund Policy.

For standard returns resulting from a change of mind or personal preference, products should generally:

• Remain unused and unworn, where applicable.

• Be maintained in their original condition.

• Include original packaging, labels, and accessories where reasonably available.

• Show no damage or unauthorized alteration after delivery.

• Be submitted within the applicable return period.

All returns require prior authorization from our customer support team.

Products reported as damaged, defective, or incorrectly supplied will be reviewed separately according to the circumstances.

Nothing in this section restricts mandatory consumer rights or remedies available under applicable law.

16. Return Shipping Cost Responsibilities

The responsibility for return shipping expenses depends on the reason for the return.

16.1 Personal Preference Returns

For eligible returns resulting from a change of mind or personal preference, customers are responsible for the applicable return shipping costs.

16.2 Damaged or Defective Products

When a return is required because of a qualifying damaged or defective product issue, xoriielle covers the applicable return shipping costs.

16.3 Incorrect Products

When a return is required because an incorrect item was supplied due to an error on our part, xoriielle covers the applicable return shipping costs.

Customers should contact our support team before arranging any return shipment.

17. Return Authorization and Procedures

All returns require prior authorization from our customer support team.

To request a return, please email:

service@xoriielle.com

Please include:

• Your full name.

• Your order number.

• The email address used during checkout.

• The product you wish to return.

• The reason for the request.

• Supporting photographs or videos, where applicable.

After reviewing your request, our team will provide the relevant return instructions if it is approved.

The designated return address will be supplied after authorization.

Please do not send products back before receiving approval and the correct return destination.

The registered business address listed on our Contact Us page is not necessarily our designated return shipping address.

18. Refund Processing and Payment Method

After an authorized returned product has been received and inspected, eligible refunds are generally processed within 5–10 business days.

The refund processing period begins after receipt of the returned product and completion of the applicable inspection.

Approved refunds are generally issued through the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

If the original payment method is no longer available or cannot receive the refund, please contact us so that we can review the circumstances and determine an appropriate arrangement.

19. Exchanges and Replacement Requests

If you would prefer an exchange or replacement instead of a refund, please contact our customer support team before returning the original product.

Exchange or replacement requests are subject to product availability, the condition of the original item, the reason for the request, and applicable legal requirements.

If the requested replacement is unavailable, we will discuss an appropriate alternative or refund arrangement.

Any replacement, repair, or other remedy required by applicable consumer protection laws will be handled in accordance with those laws.

20. Damaged, Defective, or Incorrect Orders

If your order arrives with a damaged, defective, incomplete, or incorrect product, please notify us as soon as reasonably possible.

To help us review the issue, please provide:

• Your order number.

• The affected product name.

• A description of the problem.

• Clear photographs or videos showing the issue.

• Photographs of the external packaging, where relevant.

Our team will review the submitted information and explain the appropriate next steps.

Depending on the circumstances, an appropriate resolution may include:

• A replacement.

• An authorized return.

• A refund.

• Another suitable remedy.

When a return is required because of a qualifying product issue or an error on our part, xoriielle covers the applicable return shipping costs.

21. Unfulfilled Orders and Transaction Refunds

In certain circumstances, an order may not be completed because of product availability, payment verification, or other legitimate operational reasons.

If we determine that an order cannot be fulfilled after payment has been collected, we will communicate the relevant circumstances to the customer.

An applicable refund will be arranged through the original payment method, subject to the relevant payment procedures and legal requirements.

Customers may contact our support team if they need clarification about an unfulfilled purchase or an associated refund.

22. Taxes and Other Applicable Charges

Any taxes, duties, or other charges applicable to a purchase will be handled according to the information displayed during checkout and the requirements of applicable law.

Where additional charges may apply, customers should review the relevant information before completing their purchase.

The final amount presented during checkout should be treated as the amount payable for the transaction, subject to any legally applicable adjustments or obligations.

23. Transaction Security and Fraud Prevention

We take reasonable measures to protect our store and customers against unauthorized or suspicious transactions.

Orders may be subject to payment verification and security checks.

We may review or temporarily delay a transaction when there are reasonable concerns about:

• Unauthorized payment activity.

• Inconsistent billing information.

• Suspected fraudulent purchases.

• Unusual transaction patterns.

• Other relevant security risks.

If additional verification is necessary, we may contact the customer using the information provided during checkout.

Any decision to reject or cancel a transaction will be handled in accordance with applicable legal requirements and existing contractual obligations.

24. Customer Support and Purchase Inquiries

If you have questions about a purchase, order status, payment, shipping, delivery, returns, or refunds, please contact our customer support team.

For faster assistance, please provide your order number and the email address used during checkout.

Our official contact information is:

Email: service@xoriielle.com

Phone: +86 734-8856271

We aim to review customer inquiries carefully and provide relevant information based on the circumstances of each request.

25. Relationship with Other Store Policies

These Terms of Purchase should be interpreted together with the other policies published on our website.

The relevant policies include:

• Terms of Service.

• Shipping Policy.

• Return & Refund Policy.

• Privacy Policy.

• FAQ.

• Contact Us.

Where a specific provision in our Shipping Policy or Return & Refund Policy addresses a particular transaction matter in greater detail, that provision should be read together with these Terms.

If any provision conflicts with mandatory consumer protection requirements, the applicable legal requirement will prevail.

Nothing in these policies is intended to remove or restrict rights that customers cannot legally waive.

26. Changes to These Terms

We may revise these Terms of Purchase periodically to reflect changes in our products, purchasing procedures, payment arrangements, shipping services, business operations, or applicable legal requirements.

Any updated version will be published on this page together with a revised Last Updated date.

Changes will be handled in accordance with applicable laws and existing contractual obligations.

We encourage customers to review these Terms before placing an order.

27. Applicable Legal Requirements

These Terms of Purchase will be interpreted and applied in accordance with applicable laws and regulations.

Nothing in these Terms is intended to deprive customers of mandatory consumer protections available under the laws applicable to their purchases or place of residence.

Where any provision conflicts with a mandatory legal requirement, the relevant legal requirement will prevail to the extent of the conflict.

28. Contact Information

If you have questions concerning these Terms of Purchase or need assistance with a transaction, please contact us through the official channels below.

Brand Name: xoriielle

Legal Company Name: Hengyang Shibazhao Technology Co., Ltd.

Customer Service Email: service@xoriielle.com

Business Phone: +86 734-8856271

Business Address:

Room 002358, 3rd Floor, Kechuang Zhigu, High-tech Zone, Hengyang City, Hunan Province, China.

For existing purchase inquiries, please include your order number and the email address used during checkout.

Thank you for choosing xoriielle. We appreciate your trust and look forward to providing a convenient, transparent, and dependable shopping experience.