Contact Us

Get in Touch with xoriielle

Thank you for visiting xoriielle!

We appreciate your interest in our store and are always happy to hear from our customers.

Whether you have questions about our products, need assistance with an order, want to check delivery information, or require support with a return or refund, our customer service team is here to help.

We believe that clear communication is essential to a positive shopping experience. Please use the contact information below to reach us whenever you need assistance.

Customer Service Contact Details

For general questions, product inquiries, and order-related assistance, please contact us through our official channels.

Email: service@xoriielle.com

Phone: +86 734-8856271

For faster assistance with an existing purchase, please include your order number and the email address used when placing your order.

Providing these details will help us locate the relevant transaction and understand your request more efficiently.

How We Can Help

Our customer support team is available to assist with different aspects of your shopping experience.

1. Product Questions

If you would like additional information about a product before making a purchase, please feel free to contact us.

You can ask about available product options, descriptions, specifications, features, or other relevant details.

We will do our best to provide useful information to help you make an informed decision.

2. Order-Related Inquiries

If you have already placed an order and need assistance, our team can help review your inquiry.

Common requests include:

  • Order confirmation and purchase details.

  • Payment status and transaction questions.

  • Order processing updates.

  • Corrections to submitted order information.

  • Questions about order cancellations.

  • Other purchase-related concerns.

Please remember to provide your order number when contacting us about an existing purchase.

3. Shipping and Delivery Assistance

If you have questions about shipping arrangements, tracking information, delivery progress, or unexpected delays, you are welcome to reach out to our support team.

For shipment-related inquiries, please provide your order number and tracking number, if available.

We will review the relevant information and assist you with the next appropriate steps.

4. Returns and Refunds

If you need to return a product, report an item that arrived damaged or defective, or inquire about a refund, please contact us before sending any product back.

Our team will review your request according to the applicable Return & Refund Policy.

Our standard after-sales arrangements include:

  • Eligible purchases may be returned within 30 calendar days after delivery.

  • Customers are responsible for return shipping costs for eligible personal preference returns.

  • We cover applicable return shipping costs when a return is required because of a qualifying damaged or defective product.

  • We also cover applicable return shipping costs when an incorrect product is supplied due to an error on our part.

  • All returns require prior authorization.

Once your request has been reviewed and approved, our team will provide the appropriate return instructions and designated return address.

Please do not send any returned products before receiving authorization.

5. Suggestions and General Feedback

Your feedback helps us understand our customers' expectations and identify opportunities to improve.

If you have suggestions about our products, website, shopping process, or customer service, we welcome you to share your thoughts.

We value your opinions and appreciate the time you take to communicate with us.

Information to Include When Contacting Us

To help us understand and handle your inquiry, we recommend providing the following information when applicable:

  • Your full name.

  • Your order number.

  • The email address used during checkout.

  • The product name or relevant item details.

  • A clear explanation of your question or concern.

  • Photographs or videos supporting your request, if relevant.

For damaged, defective, or incorrect products, supporting photographs can help our team review the issue more effectively.

For your security, please do not send account passwords or complete payment card details through email.

Company Information

For business identification and general correspondence, please refer to our official company details below.

Brand Name: xoriielle

Company Name: Hengyang Shibazhao Technology Co., Ltd.

Customer Service Email: service@xoriielle.com

Business Phone: +86 734-8856271

Registered Business Address:

Room 002358, 3rd Floor, Kechuang Zhigu, High-tech Zone, Hengyang City, Hunan Province, China.

Please note that the business address above is provided for company identification and general correspondence. It is not necessarily our designated return shipping address.

For product returns, please contact our customer service team and obtain authorization first. The correct return destination will be provided after your request has been reviewed and approved.

We Appreciate Your Trust

At xoriielle, we believe that a good shopping experience is built on communication, transparency, and attentive customer care.

We are committed to providing helpful assistance and making it easier for customers to find the information they need before and after placing an order.

Thank you for choosing xoriielle. We appreciate your support and look forward to assisting you.

We are always glad to hear from you!